You may return most new, unopened items within 5 days of delivery for a full refund. Regular shipping rates will apply. However, if the return is a result of our error (i.e., you received an incorrect or defective item, etc.), we’ll cover the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note, there is 10% restocking fee for all approved refunds. Refunds will be given less shipping costs.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
The ordered items can be exchanged for an item of equal or greater value, within the return period of 5 days as mentioned above, as long as it is not the same type of item in an identical or altered configuration.
Conditions of return of custom jewelry items
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We offer three free 3D previews. An additional preview after that is 50$. The additional preview fee will be subtracted from the order.
We offer a general warranty of 30 days, on all our products. The warranty is voided if the items have been tampered with or have been subjected to physical injury. When you ship back to us, write on the package SAMPLE, this will prevent the box from being broken into. Upon receiving the package, we will inspect the returned item(s), original documentation, and packaging. If everything looks good, we will issue you a full refund minus shipping charge.